Help Center

Everyone has individual anatomic features, which is why there are some critical points in fitting earbuds that you need to pay attention to.

First, the key to a proper earphone fit is using the right size ear tip. Try all of the various sizes of foam and silicone tips that come with your earphones. Foam tips are the most flexible option for size differences, and are an excellent option for hard-to-fit ears. In this case, to achieve comfort and the perfect fit, you might also find it useful to buy specialized tips.

Also, kindly note that one of your ears may be slightly larger than the other (this is normal!), so you may need to use a different size tip for each ear.

Secondly, set the ear tip by firmly, but gently pulling on the outer rim of your ear to ease the tip into a comfortable position. You should notice a drop in ambient noise when the tip is seated correctly; when you're listening to music, you'll notice more range, especially bass.

Thirdly, to secure the tip in your ear, try--even while using the grips--looping the cable that connects them behind your head and around the top of each ear.

TRITINA earphones easily connect with all Bluetooth enabled devices.

Learn how to connect the TRITINA earphones to your device with the instructions below:

1. Set the buds to Discovery Mode by pressing and holding the Home button until you see blue and red LEDs flashing.
2. Find “TRITINA” in your Bluetooth menu on your device and click “TRITINA”.

All our customers agree that TRITINA earphones produce a rich and crisp sound. If you don't experience high quality listening, something’s probably gone wrong.

If the sound is seemingly a bit off, check the equalizer preset on your device. Also, be mindful of the source – bitrates of the track could dramatically reduce the final sound quality.

Also, we will ask you to troubleshoot the earphones (in most cases this procedure resolves the sound issue) by performing the following steps:

1. Connect the earbuds to a power source.

2. While connected to a source power press and hold the power button for 7 seconds.

3. Try to connect again by following the steps for connecting.

Please don’t hesitate to contact our support if nothing mentioned above helps. We won't close the case until you are happy with the product.

To get maximum battery power, make sure that the headphones are fully charged. It is very important that you do not overcharge them either. Charge for a maximum of 3 hours at a time.

Also, only use the supplied cable to charge.

We are very sorry to hear that you are experiencing problems with the headphones not sufficiently holding a charge.

We recommend that you reset the earphones by performing the following steps:

1. Connect the earbuds to a power source.

2. While connected to the power source, press and hold the Power button for 7 seconds.

3. Try to connect again by following the steps for connecting.

Please don’t hesitate to contact our support team if nothing mentioned above helps. We won't close the case until you are happy with the product. Contact Us. or support@tritinalife.com

If you experince pairing and connection problems, please do a Full Reset:

1. Reset the earphones to factory settings (while plugged in press/hold the power button for 7 seconds).

2. Go to your device's Bluetooth menu and delete all saved devices from the list by clicking “forget this device”.

3. Turn your device's Bluetooth off then turn back on. TRITINA earbuds will be deleted.

4. Power off the device then turn back on.

5. Unplug TRITINA from charging cable then power on.

6. Enter the earbuds into the pairing mode and follow instructions below for connecting:

A. Set the buds to discovery mode, by pressing and holding the home button until you see blue and red led’s flashing.

B. Find “TRITINA” in your Bluetooth menu on your device and click “TRITINA”.

This should solve the connection and range problems.

Please note: For the Bluetooth earbuds to work properly the signal has to have a straight path from the device to the earbuds. If the path has any sort of blocks, or the distance between the devices is over 35 feet, the signal might break. This is a normal occurrence for all Bluetooth headphones. We advise you to keep that in mind when using the product.

Please reset the earbuds and re-establish their connection to your device:

1. Reset the earphones to factory settings (while plugged in press and hold the power button for 7 seconds).

2. Go to your device's Bluetooth menu and delete all saved devices from the list by clicking “forget this device”.

3. Turn your device's Bluetooth off then turn it back on. TRITINA earbuds will be deleted.

4. Power off the device then turn back on.

5. Unplug TRITINA from charging cable then power on.

6. Enter the earbuds into the pairing mode and follow instructions below for connecting:

A. Set the buds to discovery mode, by pressing and holding the home button until you see blue and red led’s flashing.

B. Find “TRITINA” in your Bluetooth menu on your device and click “TRITINA”.

Please don’t hesitate to contact our support if nothing mentioned above helps. We won't close the case until you are happy with the product.

1. Format TF card (Micro SD) in the computer first,
2. Copy the tritina.mp3 song and APP firmware to TF Card.

tritina.mp3 URL: Click

firmware URL: Click

3. Insert the TF Card the restart it. (The updated process will start automatically, you will hear “Bibi” sound after 35 seconds, Means “updated success”)
4. Unplug the TF Card, the speaker will restart. All Done

Please remove the App firmware from your card, or format your card, avoid updated process repeat.

Please contact support@tritinalife.com if you have any questions!

Notice: Updated firmware with risk, seller don't take any responsibility for that!!
By Tritina Support

1. Format TF card (Micro SD) in the computer first,
2. Copy the tritina.mp3 song and APP firmware to TF Card.

tritina.mp3 URL: Click

firmware URL: Click

3. Insert the TF Card the restart it. (The updated process will start automatically, you will hear “Bibi” sound after 35 seconds, Means “updated success”)
4. Unplug the TF Card, the speaker will restart. All Done

Please remove the App firmware from your card, or format your card, avoid updated process repeat.

Please contact support@tritinalife.com if you have any questions!

Notice: Updated firmware with risk, seller don't take any responsibility for that!!
By Tritina Support